TERMS AND CONDITIONS
These terms and conditions (the "Terms and Conditions") govern the use of www.rejuven8cosmetix.com.au (the "Site"). This Site is owned and operated by Rejuven8 Cosmetix. This Site is an ecommerce website.
Set out below are the terms and conditions on which Rejuven8Cosmetix provides service and products to its clients. Please ensure that you have read and fully understood our terms and conditions prior to booking a consultation or purchasing a treatment or product from us. Using our site, booking a consultation, booking a treatment, making a payment, or placing an order with us indicates your acceptance of our terms and conditions. If booking a treatment you will also have accepted the terms and conditions set out in our fully informed consent form, before proceeding with the treatment.
The following constitutes a legal agreement between a buyer (“you”) and us with respect to our website service’s and products, the terms of which are set out below. You must be at least 18 years of age to agree to and enter into this Agreement on your own behalf and to register for use of this Site. By checking the box indicating your acceptance of this Agreement, you represent that (i) you have read, understood and agree to be bound by this Agreement and (ii) you are at least 18 years old, when entering into this Agreement for yourself. Each registration is for a single user only. We do not permit you to share your user name with any other person nor with multiple users on a network. If you do not agree to (or cannot comply with) any of these terms and conditions, do not check the acceptance box and do not attempt to access the Site.
Our Site is established to enable you to choose and purchase products from our Site (“Products") that we offer for sale online. We do not offer any medical advice in relation to your use of the same. If you are concerned about such use you should discuss the matter with your doctor or personal skin care adviser before using any Product.
Intellectual PropertyAll content published and made available on our Site is the property of Rejuven8 Cosmetix and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Accessing The Site
Agreement – By accessing this web site you agree to the terms and conditions herein which will take effect on your first use of the website and that it will apply to all persons accessing this website from your computer. You agree that you are obligated to review these terms and conditions on a regular basis for any changes and that you agree to be bound by those changes. Access to our Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Site without notice (see below). We will not be liable if for any reason our Site is unavailable at any time or for any period.
From time to time, we may restrict access to some parts of our Site, or our entire Site, to users who have registered with us.
When you create an account on our Site, you agree to the following:
- You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
- All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
Sale of Goods And Services
These Terms and Conditions govern the sale of goods and services available on our Site. The following goods are available on our Site:
- Skin Care; and
The following services are available on our Site:
- Cosmetic Injectables, Laser & Light Therapies, Skin & Dermal Therapies, Body Contouring Therapies, General Medical Services & other Cosmetic Services.
The services will be paid for in full upon the completion of the service.
These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible.
However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Discount Codes and Promotions: We may from time to time offer promotional discount codes, which may be applicable to products or services on the Site, and must be entered at the time of submitting your order. The conditions of use relating to any discount code will be specified at the time that it is issued.
Advice & Information
The advice and information contained within or accessible by you through Rejuven8 Cosmetix or on our website (‘Information’) is of a general nature and is not intended to constitute or replace professional advice for individual or specific conditions.
The statements made about products and treatments have not been evaluated by the Australian Therapeutic Goods Administration or any other regulator, and the results reported, if any, may not necessarily occur in all individuals. The statements and products and treatments are not intended to diagnose, treat, cure, or prevent any condition or disease.
Use of the information is not meant to serve as a substitute for professional medical advice. Please consult with your own physician or health care practitioner regarding the use of any of our products, treatments or the information before using or relying on them. Your physician or health care practitioner should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition.
While we make every effort to ensure that the information is correct, to the extent permitted by applicable law, we do not warrant that the product or treatment descriptions, colours, ingredients, information, or other content available in our clinic on or via our website is accurate, complete, reliable, current, available or error-free. We take no responsibility for any loss or damage arising from use of information or reliance on advice.
Reference to any products, treatments, processes or other information by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Rejuven8 Cosmetix.
Third Party Goods and Services
Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.
All prices listed in our clinic or on this Site are in Australian dollars and are inclusive of any Australian Goods and Services Tax (as applicable).
The prices indicated may be changed at any time without advance notice. However, the Products and Treatments shall be charged at the rate in force when your order was validated.
Where you pay by payment card, you warrant that you have the necessary rights to use the payment card and that you are fully authorised to use it to pay for the order. You also warrant that this payment card provides access to sufficient funds corresponding to the total cost of the order. Failing this, we reserve the right to cancel the sale. We are under no obligation to ship any goods ordered until payment in full for those goods has been received.
We accept the following payment methods on our Site:
- Credit Card;
- Debit; and
When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Shipping and Delivery
Rejuven8 Cosmetix deliver Australia wide. We do not deliver to international addresses.
If you need to change a delivery date or the delivery address, please contact us as soon as possible to see if this is possible. If you are not available to take delivery on the agreed delivery date, you may be charged a delivery fee for each additional attempt for delivery. It is your responsibility to organise to pick up your order from your local post office, or contact the courier company to arrange another delivery date and time.
We will normally dispatch the product within 72 hours (on business days in Queensland, Australia (AEST) of receipt of your order, unless otherwise noted on the Site. Any delivery periods displayed on the Site are estimates only, based on the information provided by the delivery company. We will deliver the product to the place of delivery you specify when making your order. It is your responsibility to track the delivery of the products.
Rejuven8 Cosmetix may deliver the products via a range of delivery methods listed below and all deliveries must be signed for on receiving the goods. If neither you nor your authorised representative is at the delivery address to accept delivery, the delivery company will generally deliver the product to your nearest post office.
Title in the products will not pass to you until the later of delivery (either at your delivery address or nearest post office), or your payment has been processed or otherwise received by us. Risk of loss, damage or deterioration to any products will pass to you once the product is delivered to the address you provide.
When you purchase goods from our Site, the goods will be delivered through one of the following methods:
- Standard Delivery by Australia Post; or
Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include weekends and public holidays.
You will be required to pay delivery charges in addition to the price for the goods you purchase where applicable. Any and all delivery charges will be clearly stated atthe timeof purchase.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Consumer Protection Law & Rejuven8 Cosmetix Policy regarding Returns, Refunds and Exchanges
Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Certain legislation including the Australian Consumer Law (ACL) in the Competition and Consumer Act 2010 (Cth) and similar consumer protection laws and regulations may confer you with rights, warranties, guarantees and remedies relating to the provision of services by us to you which cannot be excluded, restricted or modified (Statutory Rights).
Goods & Services: If you are a consumer as defined in the ACL, the following notice applies to you: "Our goods and services come with warranties and guarantees that cannot be excluded under the Australian Consumer Law (Consumer Guarantees). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. You are also entitled to have services remedied if they are not rendered with due care and skill or they are not fit for purpose and the failure does not amount to a major failure."
Nothing in these Sales Terms excludes your Statutory Rights as a consumer under the ACL. You agree that our liability for goods provided to a person or entity defined as a "consumer" under the ACL is governed solely by the ACL and these Sales Terms. We exclude all conditions and warranties implied by custom, law or statute except for your Statutory Rights.
Warranties: Except for your Statutory Rights, all products and services are provided to you without warranties of any kind, either express or implied, and we expressly disclaim all warranties of any kind including but not limited to implied warranties of merchantability and fitness for a particular purpose.
Exchange and Refunds Policy: We offer exchanges and/or refunds only where the products:
- are faulty (other than where the fault is caused by you as determined by us in our sole discretion).
We will not offer an exchange or refund for any other reason. Change of mind: We do not accept returns and will not offer a refund for change of mind.
Items must be returned to us within 30 days of your receipt of the order to be eligible for an exchange or refund. Items returned beyond this period will not be accepted by us and will remain your responsibility.
All items need to be returned to us in their original condition, in the original packaging. If you are entitled to a refund or exchange, we will only grant you the refund or exchange once evidence of the faulty product or misdescription is received by us, or we have received the product and inspected it and assessed whether it is eligible for a refund or exchange under these Sales Terms.
You must adequately package any product you are returning to ensure that it is not damaged during return.
We will not be responsible for the payment of any delivery costs or other liabilities that may apply in the exchange of any products purchased.
Any refund we make will be by the same payment method used to purchase the product or service.
The following conditions apply to the use of gift certificates issued by Rejuven8 Cosmetix. By purchasing or using a of gift certificate with us you agree to be bound by these conditions.
Our of gift certificates:
- are redeemable only for merchandise or Treatments sold by us and only prior to the date of expiry;
- expire 36 months after date of purchase and will be void and no longer redeemable after that date;
- must have the serial number printed on the voucher in order for the voucher to be valid. We may permit you to use a gift voucher without the original voucher if you have the serial number, however we may refuse to do so in our absolute discretion; and
- cannot be redeemed for cash, returned for a refund, have their balances consolidated to a new gift voucher, or be replaced after expiry.
After a of gift certificate has expired, it is no longer valid and all transactions attempted using the of gift certificate will be declined. Upon expiry of a of gift certificate all of Rejuven8 Cosmetix’s obligations to redeem unused value for merchandise or Treatments are automatically satisfied in full and fully discharged.
You should treat a of gift certificate like cash. Defaced, mutilated, altered, lost or stolen gift vouchers will not be replaced, refunded or redeemed.
Purchases exceeding the available balance will require the difference to be paid by other means.
Anyone holding the of gift certificate can use its value to make purchases so your of gift certificate should be kept secure. If your of gift certificate is lost or stolen, you should immediately report this to Rejuven8 Cosmetix via the contact details below. We may be able to stop a gift certificate value being used, but we take no responsibility and are not liable for any loss suffered by you as a result of a lost or stolen of gift certificate.
We may replace a faulty, lost or stolen of gift certificate in our absolute discretion. Any replacement of gift certificate will have the same unused value (at the time of replacement) and expiry date. Gift certificates will be void if they are defaced, mutilated, altered, or tampered with in any way. We may subject of gift certificates to verification and security checks in our absolute discretion.
We may cancel any of gift certificate, or the of gift certificate purchase availability, for any reason at any time without notice. If so, we may either provide a refund or a replacement of gift certificate of equivalent value unless we reasonably suspect fraud in relation to a of gift certificate.
Pre-Paid Services/ Packages
We may offer you the ability to purchase one or multiple Treatments prior to you receiving those treatments (‘Prepaid Treatment Packages’).
Pre-paid treatments and service packages are not transferrable to other individuals or clinics and must be redeemed at the clinic they were purchased from.
Our Prepaid Treatments expire on the date 18 months from the date of purchase. This policy is in place as Treatments forming a part of a Prepaid Treatment course are required to be undertaken regularly and consistently in order to achieve anticipated results.
Upon expiry, all of our obligations to provide the treatment that was prepaid for are automatically satisfied in full and Rejuven8 Cosmetix is fully discharged from providing such Prepaid Treatment Packages.
Cancellation Policy, Deposits & Pre Paid Services/Packages
Deposit Fee: Due to the nature of our business, we have a strict cancellation policy. To be fair to all clients, by buying Products or Treatments you agree to comply with and be bound by our cancellation policy.
For all appointments booked in-person, via phone or digital/online:
- To secure your appointment, we require a valid credit or debit card and will charge a $50 Deposit Fee. This applies to all clients (existing and new) and for all treatments including consultations, and check-up appointments.
- This is a requirement for all bookings irrespective of the booking avenue ie. booked in-person, via telephone or online channels.
- This $50 Deposit Fee can be redeemed at your booking on checking out or you may elect to hold this $50 Deposit Fee on your account to apply to any and all future appointment bookings.
Please note that in the event that you reschedule or cancel your appointment within 24 hours of your appointment time, or if you fail to attend your appointment, this $50 Deposit Fee will be forfeited.
Confirmations: For all bookings, you will be contacted to confirm your appointment by phone/email/SMS. Confirmation is sent at the time of booking or 48 hrs prior to the booking and details appointment information and our Booking Policy.
We will also attempt to call clients who have not confirmed, however if we are unable to reach the client within 24 hours to confirm the booking then this will result in the appointment being forfeited.
Forfeit of Deposit Fee or Forfeit of Pre Paid Service/Package: If you fail to attend an appointment without providing at least 24 hours prior notice, we reserve the right to retain the $50 Deposit paid at the time of the booking or the $50 Deposit retained on your clinic account.
If you have pre-paid for an appointment and you fail to attend that appointment, you may forfeit one treatment from your package.
Links to Other Websites
Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.
Limitation of Liability
Rejuven8 Cosmetix and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Except where prohibited by law, by using this Site you indemnify and hold harmless Rejuven8 Cosmetix and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
These Terms and Conditions are governed by the laws of the State of Queensland.
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Please contact us if you have any questions or concerns. Our contact details are as follows:
(07) 5593 3388
SUITE 21, 340 SCOTTSDALE DRIVE, ROBINA, QUEENSLAND 4226
Effective Date: 1st day of July, 2023